Last updated: [21 September 2024]

Bazaar Lagbe (“we”, “us”, “our”) runs the website https://bazaarlagbe.com (the “Site”). This Privacy Policy explains what information we collect when you visit the Site or place an order, how we use it, and the choices you have. By using the Site, you agree to this policy.

1. Information We Collect

Information you give us

  • Account details: your name, email address, mobile number, and password when you create an account.
  • Order and delivery details: billing and delivery address, area or thana, delivery instructions, and the items you order.
  • Payment details: your payment method (Cash on Delivery, bKash, Nagad, card, or other options shown at checkout). Online payments are handled by our payment partners. We do not store your card numbers, PINs, or mobile wallet passwords.
  • Messages: anything you send us through our contact form, email, phone, Facebook, WhatsApp, or other channels, such as questions, complaints, or return requests.

Information collected automatically

  • Device and usage data: IP address, browser type, device type, pages you visit, and the time and date of your visit.
  • Cookies: small files that keep items in your cart, keep you logged in, remember your preferences, and help us understand how the Site is used (see Section 5).

2. How We Use Your Information

We use your information to:

  • process, confirm, pack, and deliver your orders
  • contact you about your order by SMS, phone call, email, or WhatsApp
  • handle returns, refunds, and customer support
  • manage your account and order history
  • prevent fraud, fake orders, and misuse of the Site
  • improve our products, services, and website
  • send you offers and discounts, but only if you have agreed to receive them (you can opt out at any time)
  • follow legal and tax obligations

3. How We Share Your Information

We do not sell or rent your personal information. We share it only when necessary:

  • Delivery partners: your name, phone number, and address, so your order can be delivered. [e.g. our own riders / Pathao / Steadfast / RedX]
  • Payment partners: to process online payments securely. [e.g. SSLCommerz / bKash / Nagad]
  • Service providers: hosting, SMS, email, and analytics providers that help us run the Site. They may use your data only to provide their service to us.
  • Legal requirements: when required by law, a court order, or a government authority of Bangladesh, or to protect our rights, customers, or the public from fraud or harm.

4. Data Security

We use reasonable measures to protect your information, including SSL encryption (https) on the Site and limited access to customer data. However, no method of sending or storing data online is 100% secure, so we cannot guarantee absolute security. Please keep your account password private.

5. Cookies

We use cookies to:

  • keep items in your cart and keep you signed in
  • remember your preferences
  • understand site traffic [e.g. through Google Analytics / Facebook Pixel]

You can block or delete cookies in your browser settings, but some parts of the Site, such as the cart and checkout, may not work properly without them.

6. How Long We Keep Your Data

We keep your personal information for as long as your account is active or as needed to deliver orders, provide support, resolve disputes, and meet legal and accounting requirements. After that, we delete it or make it anonymous.

7. Your Rights and Choices

You can:

  • view and update your account details from the “My Account” page
  • ask us for a copy of the personal information we hold about you
  • ask us to correct or delete your information, unless we need to keep it for legal reasons or to complete an order
  • unsubscribe from promotional messages at any time by using the unsubscribe link or contacting us

To make a request, contact us using the details in Section 11.

8. Children’s Privacy

The Site is not intended for children under 18. Children may use the Site only with a parent’s or guardian’s involvement. We do not knowingly collect personal information from children on their own. If you believe a child has given us personal information, please contact us and we will delete it.

9. Third-Party Links

The Site may contain links to other websites or social media pages. We are not responsible for their privacy practices, so please read their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will appear on this page with a new “Last updated” date. If you continue to use the Site after changes are made, you accept the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or your personal information, contact us:

Bazaar Lagbe
Email: info@bazaarlagbe.com
Phone / WhatsApp: ‪+880 1611‑085290‬
Address: Dhaka Bangladesh